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Heather Hansen
Feb 23, 20203 min read
Be a Better Negotiator
Let’s Negotiate You can be a better negotiator. You negotiate every day–for more money, more time, more compassion, or more help. It...


Heather Hansen
Sep 27, 20182 min read
Trial Day 22 – Prove It
As you’ve seen from the challenges, there is much we can learn from courtroom trials . Complaints, objections, and the skillful use of...


Heather Hansen
Sep 20, 20173 min read
Give Me Brutal Honesty – Communication With Patients
“There was porn in the call room the first night I slept there.” The call room is the room where doctors sleep, if they have minutes to...


Heather Hansen
Jun 28, 20173 min read
Are Patients and Doctors Cursed?
Sometimes a Snapple cap can change everything. I opened my iced tea, flipped the lid as I always do, and stopped in my tracks. “You are...


Heather Hansen
Jun 15, 20172 min read
Health Care Needs to Focus On ROR Over ROI
I’ve been in the relationship business since I was sixteen. I waitressed for years, and I’d get better tips based on the relationships...


Heather Hansen
Dec 15, 20163 min read
When Doctors and Patients Don’t Speak the Same Language
Life is about connections. Our family, social, work and on line connections make us happier and healthier. The outcomes of trials hinge...


Heather Hansen
Oct 15, 20164 min read
The Science of a Spark
It all begins with friction – the resistance that is created when two objects meet. That friction creates a spark, and if you feed that...
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