Today I want to talk to you about four words that could change your relationships with the people you serve . Whether you are a real...

A few weeks ago I told you that I was a salad girl when I was young, but I didn’t tell you why. The reason I was a salad girl was that I...

“Is someone shooting at you?” Last week I mentioned, in passing, that my mentor often asked me that question. John was my friend, my...

When I was a young associate, I’d often get frustrated with opposing counsel. They wouldn’t return my calls about a late expert report,...

Last week we said complaints are a call to action . This week, I want to urge you to be sure you’re taking aim before you act. Cross your...

I used to hate complaints. When I was young, my first job was as a salad girl, and if someone said I cut the onions too slow, or didn’t...

Do you watch the TV show Bull? I don’t because….well let’s just say that for someone who has spent 20 years picking real juries in real...

Before you tell your story, and help them to believe, you have to ask some questions. During jury selection in medical malpractice...

Stories are having a moment, especially in business. Go to any business conference, and you’ll likely hear someone talk about ways to...

Medical malpractice cases are fascinating and tragic. Two people who have known each other, trusted each other, and touched each other,...

When I was a young lawyer, I didn’t have the confidence to say “thank you”. Don’t get me wrong. I said it to my juries, both in my...

New Year’s Resolutions are dangerous. They are enticing…….”when I’m done partying and eating my face off I will eat less, move more, get...

I write this on the day after Christmas, so naturally I’m thinking about gratitude. I’ve never said this out loud before, but I have a...

In the courtroom, a good advocate knows the power of Could Be. Every witness could be the key to a win. Every piece of evidence could be...

Do you like roller coasters? I do. It wasn’t always that way. My very first roller coaster ride was the worst–too fast, too jerky, too...

Can you draw? I’m dismal at drawing. Even when I was a kid, I couldn’t draw. One of my best friends in grammar school was Lisa Graves,...

Who stands up for you? Who tells the world what you have to offer, when you need a rest, why you’ve had enough and you just won’t take...

Do you worry about what people think? I used to spend so much time in other people’s heads. I was trying to figure out what they were...

Last week I told you the best preparation is practice . If you want to get good at doing something, practice doing it. You want to stand...

Last week we started exploring HOW to be your own best advocate. I told you that in order to be a strong advocate for yourself, your...